PRIVACY POLICY
Two Left Paws is dedicated to safeguarding our customers' privacy. Please take a moment to read this notice, which elucidates the information we collect, how we use it, and your rights. Two Left Paws (“TLP,” “we,” or “us”) acts as the data controller for personal data collected through or in connection with twoleftpaws.co.uk and any associated App (the “Site”).
What personal data do we collect about you?
We collect personal data when provided directly and through Site usage, including:
- Information provided during Site use (e.g., name, contact details, product reviews, and data added to your account profile).
- Transaction and billing information for purchases made on our Site (e.g., credit/debit card details and delivery information).
- Records of interactions with us (e.g., customer service queries, social media engagement).
- Information for competitions or surveys.
- Automatically collected data using cookies and tracking technologies (e.g., viewed pages, link clicks, device information).
If you shop at our events, information given there may be combined with the above.
What do we use this personal data for?
Depending on Site usage, interactions, and permissions, we use your personal data for purposes such as:
- Fulfilling orders and managing online accounts.
- Responding to queries or complaints.
- Personalising the Site based on account information, purchase history, and browsing activity.
- Enhancing and monitoring Site usage.
- Contacting you for feedback via email, using FEEFO Limited for this purpose.
- Sending marketing messages and targeted advertising with your consent.
- Investigating fraud and ensuring security.
- Compliance with legal and regulatory obligations.
We rely on legal bases, including contract performance, consent, and legitimate interests, to process your personal data.
Marketing
We may use your personal data to send marketing messages based on preferences. You can adjust your preferences or opt out by contacting us, using the 'unsubscribe' link in emails, or updating settings in your account.
Who do we share this personal data with?
We share personal data with:
- Suppliers and service providers (e.g., payment processors).
- Professional and legal advisors.
- Third parties for fraud prevention.
- Law enforcement or governmental authorities.
- Potential buyers if we sell any business assets.
Storage and Retention
We keep your personal data for as long as needed and delete it when no longer necessary. Unsubscribed email addresses are retained to prevent future marketing.
Security
While we encrypt data during transmission, we cannot guarantee the security of transmitted information.
Children
Our Site is not intended for use by children under 18, and we do not knowingly collect data from such individuals.
Cookies
Our Site uses cookies for functionality, performance measurement, and targeted advertising.
Your Rights
You have rights regarding your personal data, including access, portability, correction, and erasure. You can also object to certain uses, including marketing. We will comply with your requests as per applicable law.
Contact Us
For queries or concerns about our Privacy Policy, contact us:
- Telephone: 01923 229188
- Email: enquiries@twoleftpaws.co.uk
- Address: 144 Links Way, Croxley Green, Hertfordshire. WD3 3RN